Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
CD Purchases
Delivery
Standard Delivery:
Orders are usually dispatched within three working days from the date of purchase. We will endeavour to inform you as soon as possible if there are any delays with your order. Parcels are sent by Royal Mail 1st Class to the UK and Standard Air Mail outside the UK. Please note that we cannot guarantee a specific delivery time for Standard Delivery.
Returns & exchanges
All returns must be sent within 2 weeks to:
Music Design
Burnside Cottage
406 Millichen Road
Glasgow G23 5HQ
with a short explanation of why you need to return the product. Please state whether you require an exchange or a refund. We regret that we are unable to refund your postage costs for returning your order. We recommend that you send all return orders by recorded post as we cannot be held responsible for missing return parcels.
eBook Purchases
Our downloadable products are immediately available upon purchase and are therefore non-refundable. Please check your device’s compatibility with the Epub format prior to placing an order, as we are unable to refund purchases on the basis of our e-books not being read by any particular device.
Our e-book files are large in size (32 MB for Overture, 22 MB for Improvisation and 135 MB for The Studio) and may require some time to download. If you are downloading onto a mobile device, please bear in mind that you may incur data charges.
Privacy Policy
Cookies
If you visit your account page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
How long we retain your data
For users that register on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
